Privacy Policy
Overview
Bondi Pet Pty Ltd (Bondi Pet) ABN 34 140 267 170 is committed to the protection of your personal information, and hence abides to the National Privacy Principles that support the Australian Privacy Act 1988. We are a company that is ardent in ensuring that an individual's privacy is respected.
This privacy policy covers:
1. Information collected through our telephone and mail services and any other means
2. Information collected through our online service (www.bondipet.com.au).
Bondi Pet is dedicated to safeguarding your personal privacy. We recognise that you have a right to know how your personal information is collected and used. We know that providing personal information is an act of trust and we take that seriously. Unless you directly give us consent to do otherwise, Bondi Pet will only collect and use your personal information as set out in this policy.
We encourage you to please read this policy carefully so that you understand Bondi Pet’s information handling practices.
Service
Bondi Pet offers a variety of services relating to our products, which may be accessed by telephone, by mail or through our web site.
These services may have specific conditions, which are explained at the time you use those services, in addition to this Privacy Policy.
Services which may be accessed by telephone or by mail include information on pet health conditions and pet care products, etc.
Services which may be accessed through our web site include:
1. Online pet care for personalised advice.
2. Information about new products or services from Bondi Pet.
3. Special offers from Bondi Pet.
4. Email newsletter.
5. Success stories.
Use of the Bondi Pet web site is conditional upon you agreeing to be bound by this Privacy Policy. It is important to know that by using our web site:
(a) You agree that if you submit your personal information to us, we may create a database record about you and your pet.
(b) To receive our web site services, you agree that we may collect information from you and your pet and from your use of our web site, and you agree that this information may be disclosed to our service providers.
(c) You agree that we may use cookies on your browser (unless you remove them, please see below for explanation).
(d) You agree that we may contact you with information about products, special offers and updates (unless you have stated that you do not wish to receive these communications).
Personal Information
Bondi Pet will not use or disclose any information about you without your consent. There may be exceptional circumstances where this may not be possible, such as if disclosure is required by law or is necessary to protect the rights or property of Bondi Pet, or any member of the public, or to lessen a serious threat to a person's health or safety.
Collecting your details
Bondi Pet will not collect or monitor any personal information about you without your consent. The only personal information we collect is what you tell us about yourself and information about how you use our services and/or our web site. While you may choose to use an alias, or remain anonymous, we hope that like most of our users and customers, you will want to provide information about yourself to us because it will help us make our services more personalised and valuable to you.
Using and disclosing your details
Information collected about you by our phone service is not permanently recorded, and is securely discarded at the end of the query. Again, you may choose to use an alias or remain anonymous. Information collected about you through our web site is intended to be used for the following purposes only:
1. To provide you with information about our products, service and/or special offers, and general pet health advice where appropriate.
2. To ask you for your opinion or comments about our products and/or services.
3. To collect statistical data for marketing analysis.
Please note that in order to operate the web site or deliver a service we may sometimes share your personal information with a service provider.
Accessing your details
If at any time you want to know what personal information you have submitted to us, you are welcome to contact us (see below). Our Privacy Officer will assist you in determining what personal or private information may be held on you. Bondi Pet has developed processes to ensure that any file of your information will be made available to you within 14 days wherever practicable.
Changing or deleting your details
If at any time you wish to update personal information that is inaccurate or out of date, please contact us and we will amend this record. If you wish to have your personal information deleted, please contact our Privacy Officer and we will take all reasonable steps to delete it, unless we are required to keep it for legal reasons.
Storage and security of your details
Bondi Pet will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. Electronic information is stored on secure servers that are protected in controlled facilities. Our employees and data processors are obliged and trained to respect the confidentiality of any personal information held by Bondi Pet. However, as we cannot guarantee the security of communications over the Internet, we cannot give an absolute assurance that your information will be secure at all times. Bondi Pet will not be held responsible for events arising from unauthorised access to your personal information.
Security Policy
When purchasing from Bondi Pet your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre info@bondipet.com.au.
Communicating with you
We may contact you at your email or other address, which you provide to us in order to:
1. Provide you with information that may be of interest about Bondi Pet products and special offers and other matters which may interest you.
2. For those of you with an email address, to send you an email newsletter. By registering to receive email newsletters from Bondi Pet, you consent to be the recipient of commercial and non-commercial electronic messages from Bondi Pet.
We will not send you advertising information without first asking you whether you wish to have promotional information sent to you.
Opt out of communication
Bondi Pet offers an 'opt out' mechanism, so that you may have the opportunity to decide to not receive marketing or promotional information from us. We will remove you from any of our lists that may be used for communication purposes. At any time you may contact the company to 'opt out' of any future direct marketing. Additionally on all direct marketing correspondence, the 'opt out' mechanism will be made clear.
Cookies
Cookies are pieces of information that a web site transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. Bondi Pet uses cookies to make your use of our website and services as convenient as possible. Cookies do not themselves personally identify users, although they do identify a user's browser. Cookies allow us to remember the areas of the site you visit, and let us know how many people are using the different parts of the site. If you do not wish to receive any cookies you may set your browser to refuse cookies. However, this may mean you will not be able to take full advantage of the Bondi Pet web site.
Links from this website
Bondi Pet web site provides links to web sites outside of the Bondi Pet site. These linked sites are not under the control of Bondi Pet, and we are not responsible for the conduct of companies linked to our web site. Before disclosing your personal information on any other web site, we advise you to examine the Terms and Conditions of those web sites.
Future changes
Our commitment to be a leading provider of pet care services means that our business will continue to evolve as we introduce new services and features to our web site and our business processes. Because of this, from time to time, our policies will be reviewed and may be revised. Bondi Pet reserves the right to change our Privacy Policy at any time and notify you by posting an updated version of the policy on our web site. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.
Bondi Pet Pty Ltd (Bondi Pet) ABN 34 140 267 170 is committed to the protection of your personal information, and hence abides to the National Privacy Principles that support the Australian Privacy Act 1988. We are a company that is ardent in ensuring that an individual's privacy is respected.
This privacy policy covers:
1. Information collected through our telephone and mail services and any other means
2. Information collected through our online service (www.bondipet.com.au).
Bondi Pet is dedicated to safeguarding your personal privacy. We recognise that you have a right to know how your personal information is collected and used. We know that providing personal information is an act of trust and we take that seriously. Unless you directly give us consent to do otherwise, Bondi Pet will only collect and use your personal information as set out in this policy.
We encourage you to please read this policy carefully so that you understand Bondi Pet’s information handling practices.
Service
Bondi Pet offers a variety of services relating to our products, which may be accessed by telephone, by mail or through our web site.
These services may have specific conditions, which are explained at the time you use those services, in addition to this Privacy Policy.
Services which may be accessed by telephone or by mail include information on pet health conditions and pet care products, etc.
Services which may be accessed through our web site include:
1. Online pet care for personalised advice.
2. Information about new products or services from Bondi Pet.
3. Special offers from Bondi Pet.
4. Email newsletter.
5. Success stories.
Use of the Bondi Pet web site is conditional upon you agreeing to be bound by this Privacy Policy. It is important to know that by using our web site:
(a) You agree that if you submit your personal information to us, we may create a database record about you and your pet.
(b) To receive our web site services, you agree that we may collect information from you and your pet and from your use of our web site, and you agree that this information may be disclosed to our service providers.
(c) You agree that we may use cookies on your browser (unless you remove them, please see below for explanation).
(d) You agree that we may contact you with information about products, special offers and updates (unless you have stated that you do not wish to receive these communications).
Personal Information
Bondi Pet will not use or disclose any information about you without your consent. There may be exceptional circumstances where this may not be possible, such as if disclosure is required by law or is necessary to protect the rights or property of Bondi Pet, or any member of the public, or to lessen a serious threat to a person's health or safety.
Collecting your details
Bondi Pet will not collect or monitor any personal information about you without your consent. The only personal information we collect is what you tell us about yourself and information about how you use our services and/or our web site. While you may choose to use an alias, or remain anonymous, we hope that like most of our users and customers, you will want to provide information about yourself to us because it will help us make our services more personalised and valuable to you.
Using and disclosing your details
Information collected about you by our phone service is not permanently recorded, and is securely discarded at the end of the query. Again, you may choose to use an alias or remain anonymous. Information collected about you through our web site is intended to be used for the following purposes only:
1. To provide you with information about our products, service and/or special offers, and general pet health advice where appropriate.
2. To ask you for your opinion or comments about our products and/or services.
3. To collect statistical data for marketing analysis.
Please note that in order to operate the web site or deliver a service we may sometimes share your personal information with a service provider.
Accessing your details
If at any time you want to know what personal information you have submitted to us, you are welcome to contact us (see below). Our Privacy Officer will assist you in determining what personal or private information may be held on you. Bondi Pet has developed processes to ensure that any file of your information will be made available to you within 14 days wherever practicable.
Changing or deleting your details
If at any time you wish to update personal information that is inaccurate or out of date, please contact us and we will amend this record. If you wish to have your personal information deleted, please contact our Privacy Officer and we will take all reasonable steps to delete it, unless we are required to keep it for legal reasons.
Storage and security of your details
Bondi Pet will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. Electronic information is stored on secure servers that are protected in controlled facilities. Our employees and data processors are obliged and trained to respect the confidentiality of any personal information held by Bondi Pet. However, as we cannot guarantee the security of communications over the Internet, we cannot give an absolute assurance that your information will be secure at all times. Bondi Pet will not be held responsible for events arising from unauthorised access to your personal information.
Security Policy
When purchasing from Bondi Pet your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre info@bondipet.com.au.
Communicating with you
We may contact you at your email or other address, which you provide to us in order to:
1. Provide you with information that may be of interest about Bondi Pet products and special offers and other matters which may interest you.
2. For those of you with an email address, to send you an email newsletter. By registering to receive email newsletters from Bondi Pet, you consent to be the recipient of commercial and non-commercial electronic messages from Bondi Pet.
We will not send you advertising information without first asking you whether you wish to have promotional information sent to you.
Opt out of communication
Bondi Pet offers an 'opt out' mechanism, so that you may have the opportunity to decide to not receive marketing or promotional information from us. We will remove you from any of our lists that may be used for communication purposes. At any time you may contact the company to 'opt out' of any future direct marketing. Additionally on all direct marketing correspondence, the 'opt out' mechanism will be made clear.
Cookies
Cookies are pieces of information that a web site transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. Bondi Pet uses cookies to make your use of our website and services as convenient as possible. Cookies do not themselves personally identify users, although they do identify a user's browser. Cookies allow us to remember the areas of the site you visit, and let us know how many people are using the different parts of the site. If you do not wish to receive any cookies you may set your browser to refuse cookies. However, this may mean you will not be able to take full advantage of the Bondi Pet web site.
Links from this website
Bondi Pet web site provides links to web sites outside of the Bondi Pet site. These linked sites are not under the control of Bondi Pet, and we are not responsible for the conduct of companies linked to our web site. Before disclosing your personal information on any other web site, we advise you to examine the Terms and Conditions of those web sites.
Future changes
Our commitment to be a leading provider of pet care services means that our business will continue to evolve as we introduce new services and features to our web site and our business processes. Because of this, from time to time, our policies will be reviewed and may be revised. Bondi Pet reserves the right to change our Privacy Policy at any time and notify you by posting an updated version of the policy on our web site. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.
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