Terms and Conditions of Sale
General
By continuing to place order via this website you agree to be bound by these terms and conditions of sale. All orders placed via this website must be done in good faith, and are considered a promise to buy. All information you supply during the ordering process must be true and correct.
Pricing
All Prices quoted on the web page are current as of the date the product page was generated by our system. In case of a discrepancy between the product page price and the shopping cart price, the Shopping cart price at the time of order will take precedence, and will be the price applicable in the case that an order is placed. The prices listed on our shopping cart include all relevant taxes including G.S.T, but do not include shipping costs. Shipping Costs are added as the customer proceeds through checkout, and are clearly visible before any customer information is required. All Prices are subject to change without notice. In the event that a product is displayed in error or a pricing error has occurred, Bondi Pet Pty Ltd (Bondi Pet) will cancel the order and notify the customer. Errors and omissions are excluded.
Payments
Payments may be made by credit card and also by cheque, direct deposit or faxing of credit card and order details. Payments will not be considered finalised until Bondi Pet receives an official payment statement. Payments by cheque will not be considered finalised until the cheque is cleared by our bank. Bondi Pet reserves the right to impose limits on the transaction values for any of the payment methods we accept.
Warranty
Bondi Pet offers no warranty on products above that which is offered by the relevant manufacturer.
Delivery
Bondi Pet guarantees prompt delivery. Your order will be filled within 2 working days whenever possible. If, for some reason outside our control, we can't dispatch your order within 5 days, we will contact you so that we can make alternative arrangements or, if you prefer, give you a refund. In Australia you should allow between 1 to 2 weeks for delivery although many of our customers receive their order in just a few days. Please ensure that you provide your full address when ordering. We cannot be responsible for non-delivery if you do not provide the correct address. In circumstances where a particular product will be delayed for a lengthy time, Bondi Pet will endeavour to advise the customer of the situation and make any arrangements or adjustments necessary. Any orders sent overseas delayed in customs must be dealt with by the purchaser residing in the relevant country, and any fees or charges incurred through customs are the responsibility of the purchaser.
Upon Receipt Of Order
The customer is required to visually check the consignment for signs of damage. In cases where the consignment is damaged in transit, the customer must contact our Customer Service department as soon as possible. Before opening any product boxes, please check that you have been sent the correct product. Bondi Pet can only accept return products in their original condition - please refer to our Return Policy for more information.
Return Policy
Bondi Pet offers a 14-day* money-back guarantee (less shipping costs) provided the product is returned unused, in the original undamaged box including all original packing, original owner's manuals, warranty card and any included accessories, remote control, and/or power cords that came with the product. We reserve the right to charge an AUD$10.00 or 15% restocking fee (whichever is the greater) and replacement cost, or refuse the return if the items are returned incomplete or damaged in any way. Except in cases where the product was shipped in our error or was considered to be faulty on arrival, the purchaser is required to pay all costs incurred with regard to shipping the product back to Bondi Pet.
* Effective from date of receipt
Return Proceedure
In order to return a product(s), you can visit the web site. To organise a return this way you must know your sales order number. Otherwise please contact our support staff, at support@bondipet.com.au, or on the relevant phone number found on your country's web site. You will then be advised of the simplest way to return your goods.
If the item is a defective exchange, Bondi Pet will pay the return shipping costs for the replacement item. Upon receipt of the returned product, Bondi Pet will inspect the returned product. If a product is returned as defective, but is not found to be defective upon inspection, Bondi Pet will at our discretion deduct the standard restocking fees (subject to our Return Policy) plus shipping costs, or return the product to the customer at the customers expense.
Reservation Of Title
Title for all goods dispatched remains with Bondi Pet until payment has been received in full. Until title passes, Bondi Pet can retain, repossess and/or resell all goods. Customers acknowledge that they hold all goods from Bondi Pet as bailees until title passes.
Product Disclaimer
Please note: It is possible that any animal may experience an adverse reaction to a particular product. Bondi Pet recommends that you consult a veterinary surgeon before using products purchased from this company.
Note: not all products have had their claims tested or are registered in all countries, the claims or product registrations relate to the country of origin only.These products are Australian, they are sold within Australia and are subject to Australian law. Some packaging and labelling may differ from that in other countries. Bondi Pet recommends you check with local authorities if you are unsure about any product.
By continuing to place order via this website you agree to be bound by these terms and conditions of sale. All orders placed via this website must be done in good faith, and are considered a promise to buy. All information you supply during the ordering process must be true and correct.
Pricing
All Prices quoted on the web page are current as of the date the product page was generated by our system. In case of a discrepancy between the product page price and the shopping cart price, the Shopping cart price at the time of order will take precedence, and will be the price applicable in the case that an order is placed. The prices listed on our shopping cart include all relevant taxes including G.S.T, but do not include shipping costs. Shipping Costs are added as the customer proceeds through checkout, and are clearly visible before any customer information is required. All Prices are subject to change without notice. In the event that a product is displayed in error or a pricing error has occurred, Bondi Pet Pty Ltd (Bondi Pet) will cancel the order and notify the customer. Errors and omissions are excluded.
Payments
Payments may be made by credit card and also by cheque, direct deposit or faxing of credit card and order details. Payments will not be considered finalised until Bondi Pet receives an official payment statement. Payments by cheque will not be considered finalised until the cheque is cleared by our bank. Bondi Pet reserves the right to impose limits on the transaction values for any of the payment methods we accept.
Warranty
Bondi Pet offers no warranty on products above that which is offered by the relevant manufacturer.
Delivery
Bondi Pet guarantees prompt delivery. Your order will be filled within 2 working days whenever possible. If, for some reason outside our control, we can't dispatch your order within 5 days, we will contact you so that we can make alternative arrangements or, if you prefer, give you a refund. In Australia you should allow between 1 to 2 weeks for delivery although many of our customers receive their order in just a few days. Please ensure that you provide your full address when ordering. We cannot be responsible for non-delivery if you do not provide the correct address. In circumstances where a particular product will be delayed for a lengthy time, Bondi Pet will endeavour to advise the customer of the situation and make any arrangements or adjustments necessary. Any orders sent overseas delayed in customs must be dealt with by the purchaser residing in the relevant country, and any fees or charges incurred through customs are the responsibility of the purchaser.
Upon Receipt Of Order
The customer is required to visually check the consignment for signs of damage. In cases where the consignment is damaged in transit, the customer must contact our Customer Service department as soon as possible. Before opening any product boxes, please check that you have been sent the correct product. Bondi Pet can only accept return products in their original condition - please refer to our Return Policy for more information.
Return Policy
Bondi Pet offers a 14-day* money-back guarantee (less shipping costs) provided the product is returned unused, in the original undamaged box including all original packing, original owner's manuals, warranty card and any included accessories, remote control, and/or power cords that came with the product. We reserve the right to charge an AUD$10.00 or 15% restocking fee (whichever is the greater) and replacement cost, or refuse the return if the items are returned incomplete or damaged in any way. Except in cases where the product was shipped in our error or was considered to be faulty on arrival, the purchaser is required to pay all costs incurred with regard to shipping the product back to Bondi Pet.
* Effective from date of receipt
Return Proceedure
In order to return a product(s), you can visit the web site. To organise a return this way you must know your sales order number. Otherwise please contact our support staff, at support@bondipet.com.au, or on the relevant phone number found on your country's web site. You will then be advised of the simplest way to return your goods.
If the item is a defective exchange, Bondi Pet will pay the return shipping costs for the replacement item. Upon receipt of the returned product, Bondi Pet will inspect the returned product. If a product is returned as defective, but is not found to be defective upon inspection, Bondi Pet will at our discretion deduct the standard restocking fees (subject to our Return Policy) plus shipping costs, or return the product to the customer at the customers expense.
Reservation Of Title
Title for all goods dispatched remains with Bondi Pet until payment has been received in full. Until title passes, Bondi Pet can retain, repossess and/or resell all goods. Customers acknowledge that they hold all goods from Bondi Pet as bailees until title passes.
Product Disclaimer
Please note: It is possible that any animal may experience an adverse reaction to a particular product. Bondi Pet recommends that you consult a veterinary surgeon before using products purchased from this company.
Note: not all products have had their claims tested or are registered in all countries, the claims or product registrations relate to the country of origin only.These products are Australian, they are sold within Australia and are subject to Australian law. Some packaging and labelling may differ from that in other countries. Bondi Pet recommends you check with local authorities if you are unsure about any product.
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